Exfigure is an online retailer of anime figures, character goods and assorted hobby items that opened in 2020. The company is based in China and stocks products from makers such as Banpresto, Sega, Taito and GoodSmile, alongside other well-known brands. Items are described as authentic and are sourced directly from manufacturers, so collectors can buy with confidence. The catalog leans toward popular anime franchises, which suits both long-time collectors and newcomers building a first shelf.
Buyers can pay with PayPal, Google Pay or Apple Pay. Shipping is free worldwide on all orders, with no minimum spend, and each parcel carries tracking plus default shipping insurance. Stock leaves warehouses in China and reaches customers around the world.
Returns run for 7 days, and a refund has to be approved first. The item should come back complete, undamaged and resalable, with factory seals intact on anything new, in its original packaging and packed securely. Customers arrange and pay for return shipping, and the round-trip postage is deducted from the 94% refund that remains after the payment channel fee. Refunds are processed within 7 days of the parcel arriving back. Exchanges follow the same window, counted from delivery.
A loyalty program pays 5% cashback in points, adds a 500-point bonus at signup and lets points be redeemed at $1 per 100 points, with a $60 minimum and a max of $40 per order. Referring a friend earns both sides a $5 coupon once the friend's first order is placed, a $5 coupon is available at signup, and a 5% coupon follows on later orders.
