Freebird is a health and beauty company in the beauty tools category, best known for electric head shavers and the scalp care products that surround them. Its lineup includes handheld shavers built for a close, comfortable shave in spots that are hard to reach, plus pre-shave oils and post-shave lotions made with sensitive, easily irritated skin in mind. The FlexSeries Pro blade refill is the product the brand is built around.
Customers can pay with PayPal, Google Pay, Visa or Apple Pay, and standard shipping is free sitewide, although addresses in Alaska, Hawaii and Puerto Rico may not always qualify. Returns are accepted within 30 days: items need to arrive back in like-new condition with their original packaging, and consumables must be at least 75% full. Freebird does not provide return labels, so the cost of sending an item back falls to the customer, and refunds are issued to the original payment method, typically within 5-10 business days. Exchanges follow the same condition rules as refunds.
Freebird also runs a blade refill subscription that works much like a membership; subscribers get up to 20% off replacement blades and a lifetime warranty on the shaver, and the plan is managed through a member portal. Digital gift cards are sold in $10, $25, $50, $100, $200 and $300 amounts and can be used at checkout for one-time purchases, but not for subscription plans.
