Pets Best is a pet health insurance company that began operating in 2005. It sells customizable accident and illness coverage for dogs and cats, and its plans are built to suit different needs, ranging from emergency care to routine veterinary visits. Dr. Jack Stephens, who had earlier started Veterinary Pet Insurance, the first company of its kind in the United States, founded Pets Best, which is based in Boise, Idaho and sells policies across the country.
Policyholders choose their own deductibles and reimbursement rates, so the cost of a plan can be matched to a budget. The plans cover surgery and medications, among other things, and an optional benefit for routine care can be added for wellness needs. Owners may also arrange for direct reimbursement to the veterinarian, which lets them settle costs at the time of service instead of waiting to be paid back.
Several ways to save exist. NEA members get 5% off through the NEA Pet Insurance Program portal, veterinary students get 5% off, active duty service members and veterans get 5% off that can be combined with other offers such as a multi-pet discount, and employees can receive up to 10% off Accident and Illness plans. Enrolling more than one pet saves 5% on plans for existing customers, and subscribers to the newsletter get up to 10% in extra savings along with updates on promotions and events. Pets Best also runs a referral program in which each friend who requests a quote through a shared link earns a $25 donation to charity, with NV policyholders receiving a $20 donation credit and WV policyholders unable to take part. Policies can be bought as a gift for another owner, and claims are usually paid within five days. Customer service handles returns and other questions, and the company keeps accounts on Facebook, Twitter, YouTube and Instagram.
